Why Choose Us?

We concentrate on IT – so you can concentrate on core business.

100% Australian Owned and Operated

Getting it right since 1983

Solutions for every Budget

Proven Performance

Unparalleled Support

The Hall’s Network Services Support Program (NSSP) Advantage

  1. Network Monitoring, Troubleshooting, and Maintenance
  2. Monthly ‘Executive’ report
  3. Bi-Monthly Site Visit
  4. Site Manual
  5. Strategic Reviews
  6. Help Desk Support
  7. Emergency Call Out Response

Our Client Services operate within four Trust Principles

Availability

  • We are an all-Australian company – we do not outsource staff and we are local to the Eastern Seaboard – contactable at any time.
  • When it all goes wrong we are on call via email, phone or ‘hands-on” if needed on site. Direct access numbers are available for our system clients
  • Our monitoring systems are handed over to Management during non-working hours so there is always an eye on any suspicious activity in your computer systems 24/7/365

Confidentiality

  • We authenticate and ensure that requests are from your staff and that they are authorised to access your information.
  • We implement strong and trusted Firewalls and email security

Process Integrity

  • Our Engineers are certified by Microsoft and follow the Microsoft protocols
  • We operate a company Quality Control system that is monitored by all our team to test for cracks in our systems and is then audited by Management to add to our Best Practice procedures
  • We are an all-Australian company – we do not outsource staff and we are local to the Eastern Seaboard – contactable at any time.
  • When it all goes wrong we are on call via email, phone or ‘hands-on” if needed on site. Direct access numbers are available for our system clients
  • Our monitoring systems are handed over to Management during non-working hours so there is always an eye on any suspicious activity in your computer systems 24/7/365

Privacy

  • We use Multi-factor authentication.
  • We manage the security of access to the information or controls of our clients – Only senior Hall Computer Engineers will have a high-level access.
  • All staff are trained in the protocol for the privacy of Client information.
  • We would never ask for your passwords – but we can assist if you if you forget them.
  • We ensure encryption when moving your data safely by using our security layering.

Our best practice for Customer Service

Our best practice for Customer Service includes but is not limited to:

  • Not everyone grows at the same rate, so it is paramount that we support our client’s choices and if the client isn’t ready to upgrade, we hold some systems as legacy programs until they are no longer needed.
  • We report to clients for suggested upgrades and new product recommendations for their systems for future-proofing your business
  • Our training policy and procedures ensure that our engineers access all available training and external courses that keep them current.
  • We encourage our staff to train and work their way up through the ranks so that we can control staff turnover and keep familiar client affiliations with our engineers
  • Futureproofing is a daily exercise, so we constantly research the data saved from the security systems to update our products as incidents occur
  • When consulting we do not use industry jargon and confusing detail – all recommendations are explained clearly and checked that the client understands the information