Barry – the robot, is our automated systems bot and keeps everything running 24/7
Find out more about Barry the Robot.
Gary Hall was a man ahead of his time. He was one of the early pioneers who introduced computers to small businesses. It wasn’t easy as most people couldn’t see the transition being a benefit. Eventually, with time they came around to see the rewards.
They finally had a competitive edge and could compete with the bigger businesses!
Some years later Gary launched our then-new, Network Services Support Program as a fixed-price managed service. that operated 24/7 – 365 days a year.
To our small business owners, it sounded impossible for a team to work for 24 hours and not charge for all those costs!
So to make it more believable Gary gave our computer operating system a human name and persona. Enter Barry the Robot!
This explained how we could offer a fixed-priced service at a low price and offer 24-hour security for their systems. The engineers had a tireless systems warrior!
He offered a reporting system that allowed our team to:
Barry is retired now but he is always housed in his unique place of recognition at our office – Thank you, Barry.
In 1983 Gary started HCS by developing software for Queensland Regional Television, with the guidance of veteran TV executive John Penglis. The software was installed around Australia and overseas. After this Gary developed a series of “toolkits” for the popular small business accounting application Integrity Business Software. During the 1990’s HCS took on Queensland and then national support & distribution, supporting over 5,000 businesses, including Point of Sale systems for Shell stations throughout the country.
With our background in software development & support, we knew good software was often installed on bad infrastructure setups, and HCS developed a reputation for fixing poor IT infrastructure, often simplifying over elaborate and costly setups.
This created the HCS focus – understanding that business needed practical and reliable IT systems with predictable costs, and wanted a trusted business partner to deliver that.
Our fixed cost NSSP program, developed in consultation with existing clients, was launched in 2001 to help deliver on that focus. Today, over 40 years later, we maintain a strong ethos of research and development to ensure our support systems and engineers are always accomplished. Gary is still involved behind the scenes helping to foster that culture of caring and “can do”.
Dylan has been working with HALL COMPUTER SERVICES since 2010 and has a vast knowledge of the clients’ technical and software operations. His drive is in managing the evolution and technical progression of the company and is committed to guiding the company’s evolution in technical advancement and fostering innovation that secures a stronger, smarter future.
His clients love his ‘no problem’ attitude and can sense his genuine interest in the success and well-being of their business. When clients experience his genuine customer service style and see his depth of knowledge in network systems, they quickly feel at ease and confident exploring future services or innovative software integration in their network to enhance their security.
He prefers the title of Chief Happiness Officer; however, he does respect the responsibility of his role to lead the mighty team and employ a collaborative approach to clients.
Tony came to us with an extensive background in the technical arena of the digital theatre industry. In his last role in Ireland, he was responsible for managing a large team across the country’s biggest chain of theatres.
Having a master’s degree in cyber security and a postgraduate Diploma in Software Development allowed him to play a key role in the organisation’s digital transformation, ensuring a seamless shift from traditional systems to modern cutting-edge digital technologies.
He was the perfect choice for our Service Delivery Manager, and he has quickly proven to be an invaluable asset. Whether troubleshooting complex issues or managing interactions between our team and clients during high-pressure moments, his calm and confident nature consistently shines through. His steady approach not only helps diffuse stressful situations but also ensures our commitments and rapid response times are upheld, even in the most demanding circumstances.
Microsoft Certified Azure Fundamentals AI-900
Microsoft Certified in Security Compliance and Identity Fundamentals SC900 2022
Masters Cyber Security Edinburgh Napier Scotland 2020
Post Graduate Diploma Software Development – Queens University Belfast 2016
Paulo has enjoyed a long and extensive career in the IT industry. He brings an impressive portfolio of work and has an advanced knowledge of Cyber Security. His solid experience in storage and shareable physical or virtual resources falls in step with our future expansion into Cloud-based storage security systems.
His experience has an international mix. His work in the Brazilian and Australian IT industry in senior positions has given him a broad scope of knowledge and his knowledge of the Cloud will be invaluable in expanding HALL COMPUTER SERVICES’ physical or virtual resources.
Paulo has worked in Australia for several reputable companies in the last five years. He also took the time to update his studies and immerse himself in Australian IT study to update his skills and understand the industry in his new country.
He enjoys and cultivates strong, trust-based relationships with clients and colleagues by consistently and methodically working through problems with a calm determination.
We will support him to expand his impressive portfolio and become a key part of our client service arm at the highest level of engineering.
Zach began his IT career 14 years ago as a desk analyst and network technician for a local communications company. He then committed to a serious IT career, seizing the opportunity to advance both his studies and hands-on experience with the Australian Defence Force. Over the next four years, he built a solid foundation of work and experience in communications and IT networks, focusing on specialised projects designed for Air Force communications.
Zach jumped straight into commercial network engineering to upskill in the current national IT industry standards. He continued to study and absorb experience in a broad range of IT service skills and information technology until he landed a posting of Senior IT Technician. He has been part of a very large, listed public consortium of companies that specialise in the manufacture and global distribution of intelligent traffic technologies.
Heinrich joined the company with a strong drive to become a high-performing Network and Systems Engineer and has consistently exceeded expectations through his determination, adaptability, and rapid technical growth.
Through his strong technical capability and reliability, Heinrich has become a trusted escalation point within the Senior Engineering Team, regularly assisting with complex support and infrastructure issues. His certifications and hands-on experience have strengthened his expertise across Microsoft 365 administration, endpoint management, troubleshooting and core infrastructure support, allowing him to contribute confidently across both operational and project-based work. Heinrich’s progression, leadership, and commitment to continuous improvement have made him an exceptionally valuable member of the business and a key contributor to the engineering team’s success.
Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft Certified: Endpoint Administrator (MD-102)
CompTIA A+
Lachlan has brought a broad range of experience in technology and computer networking operating systems to his posting with us. He seemed to fit our team from day one and as he powered through his probation training he demonstrated his knowledge of system administration and IT Security systems.
His experience in his past positions have shaped his exceptional customer service skills and his understanding of client expectations.
He is invaluable to our Support Desk with his strong critical thinking abilities that make him a natural at troubleshooting. He approaches problems methodically, breaking them down into manageable components to identify the cause.
Certificate IT Support Google
Support for MS Office, Adobe
Josh joined us from the UK and has become a valued member of our Network Engineering team. Over the past two years, he has built strong technical expertise across our systems and infrastructure while consistently delivering high-quality support to our clients.
He excels in our Client Help Desk environment, combining a solid understanding of networking and IT systems with outstanding customer service skills. His approachable manner and clear communication style enable him to build strong relationships with clients and ensure a positive support experience.
Drawing on his background in teacher training, Josh demonstrates excellent analytical and problem-solving abilities when troubleshooting technical issues. He effectively assesses situations, identifies root causes, and escalates complex matters with accurate and detailed information, allowing senior engineers to resolve issues efficiently. He is committed to continuous professional development and is actively pursuing industry-recognised certifications aligned with our technical standards. His dedication, professionalism, and willingness to go the extra mile consistently earn the appreciation and trust of our clients.
He will always go the extra mile to gain client appreciation for great service
Fady is passionate about study and is equally passionate about developing his career in IT Network Engineering. His latest studies have been his pathway into our company as we are always looking for staff that want to stay one step in front of the evolving IT landscape.
His key skills are demonstrated in his ability to embrace a subject and immerse himself in it. His latest passion is in cybersecurity principles and secure system practices.
He has an analytical , detailed and highly organised mind and has immediately started to assist us with the automation we are keen to spread across our systems.
Certificate IV Cyber Security
Microsoft 365
Starting his IT career as a Service Desk Analyst, Owen has always had a strong passion for computers, technology, and hardware. With a background in hospitality while completing his schooling, he developed strong communication, teamwork, and customer service skills that now support his transition into the IT industry.
Owen enjoys building custom PCs, upgrading and troubleshooting hardware, and continuously expanding his technical knowledge. In his spare time, he is also learning coding and exploring new technologies to further develop his skills and grow within the industry.
Business studies Cert 3
Barista Course Cert 2
HALL COMPUTER SERVICES has been designing, installing and proactively maintaining network systems for Australian businesses for over 40 years.
Hall Computer Services
Unit 3, 39 Lytton Rd
Cnr of Geelong St
East Brisbane QLD 4169
