Support

Designed for Growth

We know our businesses are going to grow but we don’t know how fast or how big.

We work with you to understand the elements you will need now and in the future. Your input will assist us to custom design a network that will be flexible and consistent with your business plan.

Some of our clients have been with us for many years and we have watched their progress and collaborated in the evolution of their networks.

Our bi-monthly site visits are great opportunities for our clients to bounce ideas off our engineers. Eventually, designs evolve and forward planning avoids unexpected costs, downtime or interruption to business.

Our monthly operation reports are the tools we use to explain the work happening behind the scenes and explain it so that you can manage the traffic and resilience of your computers against cybercrime.

Your choice of Service Level

All our clients have specific needs and range from large operations with many remote locations to small businesses with only a few workstations.

All of them need a design that encompasses all the elements of security and backup they need. Naturally, they also have set budgets so we are here to talk to about the difference in levels we offer and find a starting point for your operation.

Our levels of service have been designed and updated over time to include security and storage systems as they evolve. The Cloud is an example of something that has become a key part of business today however there are other backup systems we add to make it part of a multi-layered system.

We believe in taking on any security breach of your network with as much security as we can throw at it.

Availability

  • We are an all-Australian company and we do not outsource staff. We are local to the Eastern Seaboard and contactable at any time.
  • When it all goes wrong, we are on call via email, phone or ‘hands-on” if needed on site. Direct access numbers are available for our system clients
  • Our monitoring systems are handed over to Management during non-working hours so there is always an eye on any suspicious activity in your computer systems 24/7/365