Barry – the robot, is our automated systems bot and keeps everything running 24/7
Find out more about Barry the Robot.
Gary Hall was a man ahead of his time. He was one of the early pioneers who introduced computers to small businesses. It wasn’t easy as most people couldn’t see the transition being a benefit. Eventually, with time they came around to see the rewards.
They finally had a competitive edge and could compete with the bigger businesses!
Some years later Gary launched our then-new, Network Services Support Program as a fixed-price managed service. that operated 24/7 – 365 days a year.
To our small business owners, it sounded impossible for a team to work for 24 hours and not charge for all those costs!
So to make it more believable Gary gave our computer operating system a human name and persona. Enter Barry the Robot!
This explained how we could offer a fixed-priced service at a low price and offer 24-hour security for their systems. The engineers had a tireless systems warrior!
He offered a reporting system that allowed our team to:
Barry is retired now but he is always housed in his unique place of recognition at our office – Thank you, Barry.
In 1983 Gary started HCS by developing software for Queensland Regional Television, with the guidance of veteran TV executive John Penglis. The software was installed around Australia and overseas. After this Gary developed a series of “toolkits” for the popular small business accounting application Integrity Business Software. During the 1990’s HCS took on Queensland and then national support & distribution, supporting over 5,000 businesses, including Point of Sale systems for Shell stations throughout the country.
With our background in software development & support, we knew good software was often installed on bad infrastructure setups, and HCS developed a reputation for fixing poor IT infrastructure, often simplifying over elaborate and costly setups.
This created the HCS focus – understanding that business needed practical and reliable IT systems with predictable costs, and wanted a trusted business partner to deliver that.
Our fixed cost NSSP program, developed in consultation with existing clients, was launched in 2001 to help deliver on that focus. Today, over 40 years later, we maintain a strong ethos of research and development to ensure our support systems and engineers are always accomplished. Gary is still involved behind the scenes helping to foster that culture of caring and “can do”.
Dylan has been working with HALL COMPUTER SERVICES since 2010 and has a vast knowledge of the clients’ technical and software operations. His drive is in managing the evolution and technical progression of the company and is committed to guiding the company’s evolution in technical advancement and fostering innovation that secures a stronger, smarter future.
His clients love his ‘no problem’ attitude and can sense his genuine interest in the success and well-being of their business. When clients experience his genuine customer service style and see his depth of knowledge in network systems, they quickly feel at ease and confident exploring future services or innovative software integration in their network to enhance their security.
He prefers the title of Chief Happiness Officer; however, he does respect the responsibility of his role to lead the mighty team and employ a collaborative approach to clients.
Tony came to us with an extensive background in the technical arena of the digital theatre industry. In his last role in Ireland, he was responsible for managing a large team across the country’s biggest chain of theatres.
Having a master’s degree in cyber security and a postgraduate Diploma in Software Development allowed him to play a key role in the organisation’s digital transformation, ensuring a seamless shift from traditional systems to modern cutting-edge digital technologies.
He was the perfect choice for our Service Delivery Manager, and he has quickly proven to be an invaluable asset. Whether troubleshooting complex issues or managing interactions between our team and clients during high-pressure moments, his calm and confident nature consistently shines through. His steady approach not only helps diffuse stressful situations but also ensures our commitments and rapid response times are upheld, even in the most demanding circumstances.
Microsoft Certified Azure Fundamentals AI-900
Microsoft Certified in Security Compliance and Identity Fundamentals SC900 2022
Masters Cyber Security Edinburgh Napier Scotland 2020
Post Graduate Diploma Software Development – Queens University Belfast 2016
Mitchell has been with us for over five years and in that time has experienced every possible critical extreme from Covid lockdowns to the emergence of the international Cyber-Crime phenomenon.
He has a very impressive list of qualifications, but his greatest asset is his people skills. He is welcomed when he arrives for site visits and usually has a great, positive and calming demeanor. He now has a vast knowledge of the company systems and quirky nuances of our individual clients’ operations, which proves invaluable in this industry, especially when greeting a stressed client.
Graduate Certificate Information Technology (Distinction) James Cook University 2020
Microsoft Certified Azure Fundamentals AZ-900
Paulo has enjoyed a long and extensive career in the IT industry. He brings an impressive portfolio of work and has an advanced knowledge of Cyber Security. His solid experience in storage and shareable physical or virtual resources falls in step with our future expansion into Cloud-based storage security systems.
His experience has an international mix. His work in the Brazilian and Australian IT industry in senior positions has given him a broad scope of knowledge and his knowledge of the Cloud will be invaluable in expanding HALL COMPUTER SERVICES’ physical or virtual resources.
Paulo has worked in Australia for several reputable companies in the last five years. He also took the time to update his studies and immerse himself in Australian IT study to update his skills and understand the industry in his new country.
He enjoys and cultivates strong, trust-based relationships with clients and colleagues by consistently and methodically working through problems with a calm determination.
We will support him to expand his impressive portfolio and become a key part of our client service arm at the highest level of engineering.
Heinrich joined us with a very strong desire to become a great network engineer. He has demonstrated his tenacity to adapt and follow his desire to learn quickly. He has now completed two key training modules in Microsoft certification. He has begun his TIA A+ in Technical Information and has completed Core 1.
Heinrich has also been discovered as a great mentor for our Service Desk Team and has earned his new title of TEAM LEADER. This position carries a great deal of responsibility for the company and part of this role is to work with the QA System Manager and build the technical Library for our in-house education hub. His role is to offer input to the content and quality of the general client-specific detail training material. He will also liaise with the senior engineers to assist in storing the more sophisticated technical fix details once they have been completed and recorded.
Microsoft Certified 365 Fundamentals MS-900
Microsoft Certified Azure Fundamentals AZ-900
Lachlan has brought a broad range of experience in technology and computer networking operating systems to his posting with us. He seemed to fit our team from day one and as he powered through his probation training he demonstrated his knowledge of system administration and IT Security systems.
His experience in his past positions have shaped his exceptional customer service skills and his understanding of client expectations.
He is invaluable to our Support Desk with his strong critical thinking abilities that make him a natural at troubleshooting. He approaches problems methodically, breaking them down into manageable components to identify the cause.
Certificate IT Support Google
Support for MS Office, Adobe
Josh has come to us from the UK and has embraced his position with us as a Cadet Network Engineer. He has begun our in-house training program and is fast making his mark as a Level 1 Network Engineer. He is currently studying the curriculum we have set for him to attain the credentials and certifications required of our team.
He stands out as a perfect fit for our Client Help Desk as he has a good understanding of our systems and we especially like his easy manner and customer service excellence. His experience in teacher training is demonstrated by his analytic skills while troubleshooting clients’ problems. He saves valuable time by analysing the situation and handing the problem promptly to senior staff with the exact information they need.
He will always go the extra mile to gain client appreciation for great service
HALL COMPUTER SERVICES has been designing, installing and proactively maintaining network systems for Australian businesses for over 40 years.
Hall Computer Services
Unit 3, 39 Lytton Rd
Cnr of Geelong St
East Brisbane QLD 4169
