Assurance

Quality Assurance

HALL COMPUTER SERVICES has designed an internal Quality Assurance System that will enable the company to set clear guidelines for all operations within the company. Internal audits for best practices are carried out to monitor the systems we use and constantly improve where there is a need.

Our team is trained to understand the system and the importance of continuity in quality, and service standards. The Management is committed to continually improving the system and the procedures that we employ to make it happen.

Fiduciary Responsibility

We have a contractual and moral duty to our clients to guide and advise the best systems, hardware and software for their business.

We act in the best interest of the client in all aspects of system management.

Business Ethics

All our clients receive fair and equal levels of service.

All products are sourced with consideration of the supplier’s warranties, service and fair market prices. We try to operate with transparency and integrity to remove any doubt for those that use our services.

Employee Customer Service

Over the years we have gained great insight as to who works best in our business with our clients

Our recruitment criteria are that the employee:

  • can hold positions of trust and integrity to protect our long-standing reputation in the industry
  • understand the responsibility to protect their client’s privacy and confidentiality
  • have experience in leading-edge technologies and methods
  • deliver quality work and;
  • be accustomed to small business needs and have a strong customer service ethic

We value training for both the business and the employees. We invite our team to grow with us and offer the opportunity for training within and externally to the organisation.

We are committed to continually improving the skills and abilities of the team through a strong training system and mentoring culture.